I love netflix, especially since we don’t have a single video store where I live. We have a magic dvd machine in the building, but it only has like 25 movies at a time.
So I goofed the other day and instead of sending my friends a movie note (they started, it’s their fault) I sent it in to Netflix as a review. So I wrote customer service and asked to have it removed from the queue, rather then have my not-so-brilliant insights slathered all over the netflix sphere.
Here’s the verbatim response I got. No words have been altered:
“Thanks for your inquiry. I am sorry that you submitted the note to your friend as a review. I have submitted this issue to the powers that be and they will take care of the issue for you. Please be advised that you will receive confirmation via email in regards to this issue. Please give us 3-5 days to process this request.
If you have any further questions or concerns, please feel free to contact us. ”
My favorite part? Tech support referring to some other branch of their company as “the powers that be.” This person either has to be 1) a huge Angel fan 2) Very sarcastic 3) experiencing a company re-org 4) clueless 5) scary in that kind of Christian right way
Whatever the case, definitely the best tech support email I have ever gotten.